Hospitality Online Training

Our online training courses for the hospitality sector spans a comprehensive range of essential areas to ensure that businesses operate safely, ethically, and within compliance with the law. We cover the gamut from food safety at various levels, fire safety awareness, COSHH, and allergen awareness, to more specific courses such as achieving a Level 5 Food Hygiene Rating and being a Personal Alcohol Licence Holder.

In addition, our online training also delves into topics such as drug and alcohol awareness, disciplinary procedures, Equality, Diversity and Discrimination. So no matter the role or the specific requirements of your hospitality environment, we offer the training to ensure your team is equipped with the knowledge to thrive and operate responsibly.

Achieving Food Hygiene Rating level 5

This course is intended to give you an overview of how the National Food Hygiene Rating Scheme works, what the scoring criteria are and how these are assessed by the inspectors, the appeals process, the Safer Food Better Business management system, E-Coli and concludes with some practical advice for ensuring your premises gets the best score possible. £35 + VAT per delegate

Alcohol Personal Licence Holder

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licensing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area. £125 + VAT per delegate. Click here to watch the video.

Allergen Awareness

This course covers general allergies, food allergies and food intolerances and explains the differences between them. It covers the 14 allergens controlled by legislation along with food additives and how they can trigger allergic reactions. It takes a detailed look at the symptoms of food allergies and takes in the wider picture discussing the current theories of why rates are increasing. It then finishes off by covering practical steps that can be taken to reduce the risk from allergens and also what steps can be taken both internally and externally to monitor the control measures. £35 + VAT per delegate. Click here to watch the video.

Basic Fire Safety Awareness

Learn how to identify the different types of fire extinguishers that might be installed within your workplace and what situations they might be used in. At the end of the final module you will be presented with a simulation that will test what you’ve learnt. £25 + VAT per delegate. Click here to watch the video.

Control of Substances Hazardous to Health (COSHH)

This course covers what you need to know about the Control of Substances Hazardous to Health. It’s aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people. £35 + VAT per delegate. Click here to watch the video.

Disciplinary Procedures

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals. £35 + VAT per delegate.

Display Screen Equipment Awareness

This course is aimed at users of display screen equipment, or DSE as it’s often called. DSE is a term that covers a wide range of equipment. If DSE equipment like this is not set up correctly, users are at increased risk from certain disorders. As an employee, you share the responsibility to keep people safe at work. That means undergoing relevant training and ensuring that rules are followed. £35 + VAT per delegate. Click here to watch the video.

Drug and Alcohol Awareness

This course is intended to provide you with the information you need to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees. £35 + VAT per delegate.

Effective Delegation

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more… £35 + VAT per delegate. Click here to watch the video.

Emergency First Aid at Work – Online Annual Refresher

This Emergency First Aid Refresher course will highlight some of the most common situations that you might come across and the actions that you can take to help. £35 + VAT per delegate. Click here to watch the video.

Equality, Diversity and Discrimination

In this course we’re going to be discussing two topics, ‘equality’ and diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace. £35 + VAT per delegate. Click here to watch the video.

Emergency First Aid at Work – Online Annual Refresher

This Emergency First Aid Refresher course will highlight some of the most common situations that you might come across and the actions that you can take to help. £35 + VAT per delegate.

Fire Extinguisher

Learn how to identify the different types of fire extinguishers that might be installed within your workplace and what situations they might be used in. At the end of the final module you will be presented with a simulation that will test what you’ve learnt. £25 + VAT per delegate.

Fire Marshal

The main outcome of this training course is to provide you with the knowledge to carry out the functions of a fire marshal. – Please note, this course also contains all of the content in the Basic Fire Awareness and Fire Extinguisher courses. £35 + VAT per delegate. Click here to watch the video.

Introduction to HACCP Level 2

This course will start by covering some of the key terms you will need to understand before moving on to identifying critical control points and analysing some of the key hazards. It’ll show you how to determine control points and how to avoid cross-contamination in the food chain. It will also cover some of the control measures that can be taken along with how to address a problem if a critical limit is breached. £35 + VAT per delegate.

Level 1 Food Safety – Catering

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 1 course is about minimising the level of potential hazards in a food catering setting. £15 + VAT per delegate. Click here to watch the video.

Level 1 Food Safety – Manufacturing

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 1 course is about minimising the level of potential hazards in a food manufacturing setting. £15 + VAT per delegate. Click here to watch the video.

Level 1 Food Safety – Retail

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 1 course is about minimising the level of potential hazards in a food retail setting. £15 + VAT per delegate. Click here to watch the video.

Level 2 Food Safety – Catering

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 2 course is about minimising the level of potential hazards in a food catering setting. £25 + VAT per delegate. Click here to watch the video.

Level 2 Food Safety – Manufacturing

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 2 course is about minimising the level of potential hazards in a food manufacturing setting. £25 + VAT per delegate. Click here to watch the video.

Level 2 Food Safety – Retail

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 2 course is about minimising the level of potential hazards in a food retail setting. £25 + VAT per delegate. Click here to watch the video.

Licensed Premises Staff Training

This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area. £35 + VAT per delegate.

Managing Sickness and Absence

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies. £35 + VAT per delegate. Click here to watch the video.

Negotiation

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator. £35 + VAT per delegate.

Principles of Communication

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more. £35 + VAT per delegate.

Project Management

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills. £35 + VAT per delegate. Click here to watch video.

Sales Skills

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale. £35 + VAT per delegate.

Sexual Harassment in the Workplace

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations. £35 + VAT per delegate. Click here to watch video.

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Slips, Trips and Falls

This course will introduce you to some of the statistics relating to slips, trips and falls and dispel some of the myths surrounding them. It also touches on the law as it relates to slips, trips and falls. It contains real examples of where things have gone wrong and some practical steps that could have been taken to prevent these incidents. The course also covers some of the straightforward changes that can be made in most businesses to significantly reduce the risk of a slip, trip or fall incident occurring. £35 + VAT per delegate. Click here to watch video.

Stress Management

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress. £35 + VAT per delegate.

Supervising Food Safety Level 3

This is a detailed course that starts with basic definitions, then follows a logical path through other topics including, types of food hazards, personal hygiene, pest control, legislation, enforcement, and the design and cleaning of premises and equipment. It also discusses how to implement a successful food safety management system. There’s a wide range of topics because an effective Food Safety Management System, professionally run, protects your customers, your staff, and the reputation of your company. £125 + VAT per delegate. Click here to watch video.

The Principles of Performance Management

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams. £35 + VAT per delegate.

Time Management

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building. £35 + VAT per delegate. Click here to watch video.

Contact us to schedule your complimentary consultation.

West Wing, Greenhill House, Thorpe Road, Peterborough, PE3 6RU

01733 217 690